Shipping Information
SHIPPING GUIDE - DrBioHax.com
Is Global Shipping Available?
Absolutely, we provide worldwide shipping, barring a few regions with specific delivery constraints. Should you wish to confirm delivery to your address, kindly reach out to us via email at support@drbiohax.com or drop us a message on our social media platforms.
What Shipping Options Do You Offer?
1. Standard Shipping
Dispatched on weekdays (Monday to Friday) during business hours, excluding holidays
Orders typically shipped out 2-4 business days post placement
2. Expedited Shipping
Dispatched on weekdays (Monday to Friday) during business hours, excluding holidays
Orders typically shipped out 1-2 business days post placement
Includes a one-time free replacement for misplaced or stolen packages
3. Priority Shipping
Dispatched on weekdays (Monday to Friday) during business hours, excluding holidays
Orders typically shipped out 1-2 business days post placement
Comes with a complimentary replacement for lost/stolen packages and a 12-month warranty
What Are the Estimated Delivery Times?
Australia: 2-7 business days (we are based in Australia)
USA and Canada: 7-15 business days
NZ & Oceania: 7-15 business days
Europe & UK: 7-15 business days
Latin America: 9-26 business days
Other countries: 11-30 business days
Please note: Actual delivery times may be influenced by local courier notifications, flight arrangements, weather conditions, and external factors.
If you paid for Express Shipping, delivery times will be around 5-9 business days to North America, NZ, Europe and UK.
Where Can I Retrieve My Tracking Number?
Once your items are dispatched, you'll receive an email notification from us containing your tracking number. In case you haven't received it or the tracking number isn't functional, reach out to our customer support channels for assistance. For more information, email us at support@drbiohax.com.
Are There Customs Charges?
For international orders, additional taxes or customs charges may apply upon arrival at your destination. Although this is a rarity for our customers, if it does occur, it's your responsibility to settle these charges. We recommend checking with your local authorities before placing an order.
Can I Change My Shipping Address After Ordering?
At DrBioHax.com, we cannot be held liable for incorrect addresses during checkout. Please ensure accuracy in your billing and shipping details when placing an order. If we've made an error, we'll take full responsibility and replace the item at no extra cost.
Lost or Stolen Packages: What Should I Do?
If your tracking number shows delivery but you can't locate your parcel, check around your premises, lobby, or mailroom. Also, consider contacting neighbors in case they accepted the package. Wait 1-2 business days for a possible redelivery attempt by the carrier. If the package remains missing after 2 business days, directly contact your local post office to file a claim using your tracking info. Notify us at support@drbiohax.com with your courier's response so we can further assist you.
Please note, DrBioHax.com isn't liable for lost/stolen packages with confirmed delivery to the provided address. To ensure coverage, opt for expedited and insured shipping methods offering free replacement for stolen parcels. We'll deem an item lost after 25 days without tracking updates. Contact us at support@drbiohax.com to process a replacement.